Telephone numbers and addresses
You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.
Important
Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
Contact information
Telephone
+43 (1) 79 567 567
Monday - Friday: 09:00-18:00
Telephone
+43 (0) 1 20 609 1608
Monday - Friday: 09:30-17:30 (CET)
To change a booking paid with Avios contact the Executive Club.
Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. Alternatively, complete the group travel quote request form or email us. (*Excluding infants under 2 years at time of travel.)
Email
vienna.group@ba.com
Telephone
01 7956 7111
Monday - Friday: 10:00-12:00 CET (except public holidays)
Only for urgent queries on bookings with travel dates, payment or ticketing deadlines within the next 72 hours.
Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Telephone
Salzburg
+43 662 8580 259
Daily: 08:00-20:00
Innsbruck
+43 512 225 25327
Daily: 08:00-20:00
Vienna
+43 72011 7566
Daily: 07:00-22:00
Email
Salzburg
sas.lostandfound@salzburg-airport.at
Vienna
lf_vie@aas-switzerland.ch
Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)
Telephone
+43 (1) 79 567 567 (option 1)
Monday – Friday: 09:00-18:00 (Central European Time)