Telephone numbers and addresses
You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.
Important
Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
Contact information
Telephone
(+61) 1300 767 177
Monday - Friday, 9am - 6pm: Australian Eastern Standard Time (AEST)
Telephone
(+61) 29 274 0737
Monday - Friday, 9am - 6pm (AEST)
Please contact your preferred travel agent for bookings of 10 or more people travelling together
Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)
Make a baggage claim online
Telephone
+61292740737 (option 1, option 4)
+61280318237
Monday - Friday: 09:00-18:00 (AEST)