Telephone numbers and addresses
You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.
Important
Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
Contact information
Telephone
0800 761 0885
Monday - Friday: 09:00-18:00
SAC line
0800 886 82 66
Monday - Friday: 15:00-06:00
Saturday and Sunday: 24 hours a day
Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. (*Excluding infants under 2 years at time of travel.)
Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
São Paulo
Telephone
+55 11 2445 4390
Monday - Friday: 08:00-16:00
Fax
+55 11 2445 2007 (for sending copies of documents or receipts)
Rio de Janeiro
Telephone
+55 21 3398 2593 / 2590
Daily: 15:00-18:00
Fax
+55 21 3398 2635 (for sending copies of documents or receipts)
Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)
Telephone
0800 7610 885 (option 1, option 1)
Monday – Friday: 09:00-18:00 (Brazilian Eastern Time)