Telephone numbers and addresses
You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.
Important
Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
Contact information
Telephone
400 881 0207
Monday - Friday: 09:00-18:00
(lines are closed on public holidays)
Telephone
Beijing
400-881-0207
Mon – Fri: 09:00-18:00
(lines are closed on public holidays)
Shanghai
400-881-0207
Mon – Fri: 09:00-18:00
(lines are closed on public holidays)
Request a group travel quote.
Email: contactbagroup.bjs@ba.com
Telephone
400 881 0207 (option 4)
Monday - Friday: 16:00-17:00
(lines are closed on weekends and public holidays)
Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please file an online form to provide necessary information when contacting us.
Contact Customer Relations
Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)