Help and contacts

Telephone numbers and addresses

You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.

Important

Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3

How do I find my booking reference?

Contact information

Telephone
0800 0060 300
Sunday - Thursday: 09:00-17:00 (local time)

nalsupport@ba.com

Address
Cairo International Airport
Terminal 2, Departure hall
Cairo
Egypt

Email
cairo.airport@ba.com

Fax
+44 (0) 17 8788 3195 (for sending copies of documents or receipts)

Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Complaints and claims

EAS office

Telephone
+20 (2) 2265 2486
+20 (2) 2269 5748
+20 (12) 398 5188
+20 (10) 250 6522
+20 (10) 244 6843
Daily, 24 hours

Report and track delayed baggage online

Fax
+44 (0) 17 8788 3195 (for sending copies of documents or receipts)

Address
British Airways Plc
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage

Telephone
+20 8000 060 300 (option 1, option 1, option 3)
Sunday - Thursday: 09:00-17:00 (Egypt Standard Time)