Help and contacts

Telephone numbers and addresses

You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.

Important

Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3

How do I find my booking reference?

Contact information

Telephone
03 3298 5238
Monday - Friday (except national holidays): 09:00-12:00, 13:00-17:00

Please contact your preferred travel agent for bookings of 10 or more people travelling together.

Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Complaints and claims

Report and track delayed baggage online

Accessibility and site help