Telephone numbers and addresses
You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.
Important
Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
Contact information
Telephone
1-800-AIRWAYS
1-800-247-9297
Daily: 07:00-01:00 Eastern Standard Time (EST)
Telephone
1-877-4-AVACATION
Daily: 07:00-23:00 (EST)
Book hotels, cars and holidays
Fax
(USA) +212-251-6711 (for sending copies of documents or receipts)
Address
British Airways Customer Relations
11 West 42nd Street 24th Floor
New York NY 10036
Complaints and claims
Telephone
+1 869 465 8200 / 8489
Fax
+1 869 465 5330 (for sending copies of documents or receipts)
Fax
(USA) +212-251-6711 (for sending copies of documents or receipts)
Address
Grantley Adams International Airport
Christ Church
Barbados
Opening hours
Daily: 12:00-20:00 (EST)
Make a baggage claim online
Telephone
1800-247-9297 (1-800-AIRWAYS) (option 3)
Monday – Sunday: 07:00-01:00 (Eastern Standard Time)
Telephone
1-800-403-0882
1-800-AIRWAYS (if travelling within 72 hours)
1-800-247-9297
Daily, 24 hours a day: