Telephone numbers and addresses
You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.
Important
Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
Contact information
Telephone
001 866 835 4133 (local calls)
+1 408 352 9322 (international calls)
Monday - Friday: 08:00-15:00
+52 55 5785 8714
Daily except Tuesday and Thursday: 16:00-21:30
Address
Mexico City International Airport
Aeropuerto Internacional Benito Juárez
Terminal 1, Sala F3, Mezanine
Office F78
Telephone
(+52) 015547380421
Monday - Friday: 09:30-13:00, 14:30-17:30 CET
Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. (*Excluding infants under 2 years at time of travel.)
Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Telephone
+52 55 5785 8714
Every day except Thursday and Sunday: 16:00-22:00
Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)
Telephone
001 866 835 4133 (local calls, option 1, option 1)
+1 408 352 9322 (international calls)
Monday – Friday: 08:00-15:00 (Central American Standard Time)