Help and contacts

Telephone numbers and addresses

You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.

Important

Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3

How do I find my booking reference?

Contact information

Telephone
0800 2222 557 (local calls)
+234 708 0601 736 (international calls)
Monday - Friday: 08:30-17:00

Address
Murtala Muhammed International Airport
Room 2063, 2nd Floor (Mezanine level)
Lagos
Nigeria
Monday - Friday: 09:00-22:30
Saturday-Sunday: 14:00-22:30

Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. (*Excluding infants under 2 years of age at time of travel.)

Request a group travel quote

Email
groups.africa@ba.com

Address
Abuja

British Airways
Transcorp Hilton Abuja Hotel, 1st Floor
1 Aguiyi Ironsi Street Maitama
Abuja, 900001
Nigeria

Lagos
British Airways
The Waterfront, Plot 5, Oyinkan
Abayomi Drive
Lagos - Ikoyi
Nigeria

Address
You can write to us at:
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Complaints and claims

Telephone
Lagos

+234 705 660 9986

Abuja
+234 907 930 9031

Baggage tracer

Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage

Telephone
+234 8002222557 (option 1, option 3)
+234 7080601736
Monday - Friday: 06:30-17:00 West Africa Time