Help and contacts

Telephone numbers and addresses

You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.

Important

Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3

How do I find my booking reference?

Contact information

Telephone
+65 6622 1747
Monday - Friday: 08:30-17:30

Telephone
+65 6542 4422

Flight status (arrivals and departures)

Please appoint British Airways authorised British Airways ticketing travel agent to manage your group request on your behalf.

Address
You can write to us at:
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Complaints and claims

Report and track delayed baggage online

Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage

Accessibility and site help

Telephone
+6566221747 (option 5)
Monday - Friday: 08:30-17:30 (Singapore Standard Time)