Vacations

Customer reviews

When our customers return from vacation we ask them to rate their hotel experience. They rate their hotel out of five stars across categories like location, service and value for money. They also give an overall quality score out of five. We gathered over 78,283 independent hotel reviews last year.

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Our customer reviews

Independent

72k respondents

Impartial

Individual quality scores

Trustworthy

4.2/5 customer experience rating

Our customer experience

Our customers’ reviews are independently moderated by Feefo. We're extremely proud of our verified ratings, satisfaction scores and the commitment we see, when our customers consistently choose to book with us again.

Our customers rate our service too, and we're delighted we scored 4.2/5 for customer experience. The scores and comments we receive are used to refine our hotel portfolio and allow us to make recommendations to our customers based on quality and customer service.

Customer Excellence Awards

Each year our top-reviewed hotel partners are presented with our Customer Excellence Award.

Hotels that receive a rating of between 4.5 and 5 stars from our customers, and only those that have received a minimum of 10 reviews are eligible.

We’re delighted our top 8% of hotels received this accolade in 2024 – and for many this is their ninth consecutive year, proving an exemplary commitment to our customers.

Award-winning hotels

European hotels

Albania

Hilton Garden Inn Tirana - Tirana

Austria

Belgium

Hotel Indigo BRUSSELS - CITY - Brussels

Latvia

Luxembourg

Novotel Luxembourg Centre - Luxembourg

Malta

Singapore

Terms and conditions

Flight only prices are updated every 24 hours and are accurate when published. Flights at these prices are limited and may sell out quickly.
Package vacation prices (flight + hotel or flight + car) prices are updated every 24 to 48 hours and are accurate when published and may vary upon reaching subsequent pages. Availability may be extremely limited particularly during peak periods.
Return fares displayed are the lowest adult return prices in the cabin specified including taxes, fees and carrier charges, based on a 7-day return journey.
Package vacation prices (flight + hotel and flight + car) shown are in USD per person based on 2 adults sharing one room or one car and prices include taxes, fees and carrier charges unless otherwise specified. Flight + car prices based on drivers aged 30-70 years.
Additional charges will be applied for payments made using a corporate credit card.
Advertised fares are available on ba.com. Additional charges may apply if purchased through British Airways outlets or travel agents.
Combine and save on Vacations: Guaranteed savings are only available when booking a Flight + Hotel or Flight + Car booking including one land product, it does not apply to a ‘Customise your trip’ vacation including more than one hotel and / or car.
Standard British Airways terms and conditions apply.

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