Contacts and FAQs

You can request assistance in Manage My Booking after you have booked your flights. Please let us know what type of assistance you need at least 48 hours before your flight departs.

Learn more about the types of assistance available.

Assistance dogs

Recognised assistance dogs can travel in the cabin free of charge.

Find out more about travelling with assistance dogs

Travelling with children

Children travelling alone

Travelling while pregnant or with medical conditions, including advice for food allergy sufferers

Transporting pets

Bookings made directly with British Airways

If you need to cancel your booking, please log into Manage My Booking to see the options available to you.

Bookings made through a travel agent

Please contact your travel agent directly to discuss your booking.

If you booked directly with British Airways, use this form to request:

a duplicate receipt (e-tickets and other fees)
a ticket cost breakdown
proof that you travelled
proof that you didn't travel
proof that your flight was cancelled

Please allow 48 hours from the time you made your booking before submitting your request.

Receipt and document requests

We're sorry your travel experience with us didn't meet your expectations. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page.

Complaints and claims

Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.

Say thank you to one of our team

At British Airways we’ve always taken data protection very seriously. We want you to know you can trust us to respect your privacy and keep your personal information safe.

To find out how we handle your data and all the ways we use it to provide you with a better service – see our Privacy Policy.
If you’d like us to stop sending you news and offers – please log in to your account area to update your preferences or click on the unsubscribe link at the bottom of one of our emails. If you don’t interact with us for three years we will stop contacting you unless you update your preferences. We don’t send any marketing to customers who are 16 years old or under.
To find out what information we hold about you – please write to our Data Protection Officer. Their contact details are at the end of our Privacy Policy.
To exercise your right to be forgotten – please use our Permissions Centre to let us know.
To ask questions about our Privacy Policy or the data we hold on you – please write to our Data Protection Officer. Their contact details are at the end of our Privacy Policy.

Contact information

For the most relevant contact details, log in to your Executive Club account.

Telephone numbers and addresses

On Business is our loyalty programme for small to medium sized businesses.

Telephone numbers, addresses and email

Should you need to contact one of our partner airlines please use the links below:

American Airlines
Finnair
Iberia
Japan Airlines
Qatar
China Southern

Telephone numbers and addresses

Email form

Find us on Facebook

You can also get in touch with us on Facebook Messenger.