电话号码和地址
您也可以在每天 06:00 至 22:00（仅限英国）之间通过实时聊天联系我们，我们每周七天全天候提供服务。从行李问题到办理登机手续，我们随时为您提供帮助。
重要提示
您已进行预订？请在致电时准备好您的订位代号。订位代号由 6 个字母和数字组成。AB2CD3
联系信息
If you are ready to make a booking, you’ll find our cheapest prices available online.
You can research prices, make your booking and pay online – simply start your search and book your selected flight or holiday.
To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. Book your Avios flight.
Telephone
0344 493 0787 (option 2, calls charged at local rate)
Daily: 08:00-23:59
Check if you're able to change your booking online. If not, please call us.
Telephone
0344 493 0787 (option 1, calls charged at local rate)
Daily: 06:00-20:00
Telephone
0344 493 0787 (option 1 followed by option 2, calls charged at local rate)
Daily: 08:00-20:00
Find out more about special meals.
Telephone
0344 493 0787 (option 3, calls charged at local rate)
Daily: 06:00-20:00
Live chat
Use our live chat service to talk to one of our agents.
Seating
Find out more about seating.
Telephone
0344 493 0787 (option 3, calls charged at local rate)
Daily: 06:00-20:00
Baggage information
Find out more about baggage information, including your allowance and permitted items.
Add a bag
You can easily add a bag before you arrive at the airport in Manage My Booking.
Further baggage help
The most convenient way to contact us is on Live Chat in the bottom right of your screen
View your flight status on ba.com.
View your flight status on your mobile.
Find out more about group travel.
Telephone
0344 493 0765 (calls charged at local rate)
Monday - Friday: 08:30-17:00
Visit Manage My Booking to view your options online.
Telephone
0344 493 0787 (calls charged at local rate)
Daily: 06:00-20:00
Telephone
0344 493 0787 (option 1, followed by option 2, calls charged at local rate)
Daily: 08:00-20:00
Find out more about API.
Telephone
0344 493 0787 (option 3, calls charged at local rate)
Daily: 06:00-20:00
地址
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Find out how to report and track delayed baggage online.
电话
0344 493 0785 (calls charged at local rate)
Daily: 24/7
Telephone
0800 408 1100
Monday - Saturday: 08:00-18:00
Minicom
Please note: this number is only for customers who are D/deaf or hard of hearing who require use of a minicom system. Customers with normal hearing will be required to call another line.
0345 700 7706
Monday - Saturday: 06:00-20:00
BSL Video Relay Service with SignLive
Monday - Saturday: 0900-1700
Download the SignLive app
Email
You can also email our Accessibility Team. Choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. Please include your flight details or booking reference if you have an existing booking.
British Airways Holidays
Before booking a trip with British Airways Holidays, please submit our Accessible Holiday request form or call the above number.
如果您因家人过世或诊断出患有绝症而需要更改或取消现有预订，请通过专线联系我们，我们将尽力在这个艰难时期为您提供帮助。
电话
0203 684 9677 (calls charged at local rate)
Monday - Friday: 09:00-17:00