电话号码和地址
您也可以在每天 06:00 至 22:00（仅限英国）之间通过实时聊天联系我们，我们每周七天全天候提供服务。从行李问题到办理登机手续，我们随时为您提供帮助。
重要提示
您已进行预订？请在致电时准备好您的订位代号。订位代号由 6 个字母和数字组成。AB2CD3
联系信息
Telephone
1-800-AIRWAYS
1-800-247-9297
Daily, 7am - 1am Eastern Standard Time (EST)
Telephone
1-800-AIRWAYS
1-800-247-9297
Daily, 7am - 1am (EST)
Telephone
1-877-4282228
Daily, 7am - 3pm (EST)
对于 10 人或 10 人以上的团体旅行，请联系您首选的旅行社。
Telephone
1-877-4282228
Daily, 7am - 11pm (EST)
电子机票的退款申请
If you need further details about refunds, please click here.
申请退款须缴纳服务费。
Telephone
1-800-247-9297 (pre-travel / reservations)
Daily: 07:00-01:00 EST
For post-travel queries, such as complaints and claims, please complete the online form.
Fax
+1 212 251 6711 (for sending copies of documents or receipts)
Please do not send multiple faxes for the same enquiry, as this can slow down response times.
Address
British Airways Customer Relations
11 West 42nd Street
24th Floor
New York, NY 10036
Telephone
1-800-828-8144
Daily: 24/7
Fax
+1-212-251-6711 (for sending copies of documents or receipts)
地址
British Airways
Baggage Claims
11 West 42nd Street
24th Floor
New York, NY 10036
请提供您的十位数文件编号（例如：LHRBA12345）
Telephone
1-800-247-9297 (option 3)
Daily: 07:00-01:00 (EST)
Support for the D/deaf or hard of hearing Minicom/Teletypewriter (TTY)
Telephone
1-866-393-0961
24 hours, 7 days a week (EST)
(Please note, this number is only for those who are D/deaf or hard of hearing who require use of a minicom/TTY system.)
Email
You can also email our Accessibility Team. Choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. Please include your flight details or booking reference if you have an existing booking.
British Airways Holidays
Before booking a trip with British Airways Holidays, please submit our Accessible Holiday request form or call the above number.
Telephone
1-800-403-0882
Daily, 7am - 11pm (EST)