Responsible Business
Committed to maintaining the highest standard of corporate governance, driving performance responsibly, and striving to make customer experiences more sustainable and inclusive, we’re working to create opportunities in the communities where we operate, whilst also using our unique skills to support those affected by crisis.
Community Investment
BA Better World Community Fund
Our BA Better World Community Fund delivers life-changing opportunities in the communities we serve, enabling us to support projects that deliver benefits for community engagement, diversity and inclusion, wellbeing, climate action, and safeguarding biodiversity and nature.
Flying Start
Flying Start is our global charity in partnership with Comic Relief, helping to give young people a chance to have a brighter future. Thanks to the generosity of our colleagues and customers, Flying Start has raised more than £30 million, helping more than 1.1 million young people in the UK and around the world have the best possible start in life. In the past three years, we’ve raised more than £2 million alone for early childhood development projects in the UK, India, South Africa and Ghana. These projects include community-based health and education services, as well as providing support to families with young children.
Helping communities respond in times of crisis
Our partnership with the Disasters Emergency Committee (DEC) ensures that vital relief gets to where it’s needed, as soon as possible. The DEC brings together 14 leading UK aid agencies to raise vital funds when there’s a humanitarian crisis. By working together as a member of the DEC’s Rapid Response Network, we raise funds to save, protect, and rebuild lives in communities that are impacted by major disasters. Since 2013, we’ve raised more than £2 million and supported 13 humanitarian crisis appeals.
Improving customer inclusion and accessibility
We believe our unique British Airways’ service should be accessible to everyone, and we’re committed to making flights as easy as possible for customers travelling with disabilities. We’re continually improving our service, and aim to become the airline of choice for customers with visible and non-visible disabilities.
Reports and policies
Sustainability Governance
Our British Airways Better World sustainability strategy is aligned to IAG’s vision to be the leading airline group on sustainability and is embedded in British Airways' delivery groups. It is also aligned to two global frameworks: the UN’s Sustainable Development Goals and the World Economic Forum’s stakeholder capitalism framework for consistent reporting of sustainable value creation.
We have a robust internal governance framework that extends from the Board of our parent company IAG through to British Airway’s Management Committee and into deliver groups. Our ESG performance data is independently audited as part of our Group Annual Report and Accounts process in addition to our own compliance audits.
We are committed to upholding local and international laws on antidiscrimination and expect both colleagues and customers to behave in accordance with these requirements.
Modern slavery and human trafficking statement
British Airways has a robust modern slavery and human trafficking policy in line with our parent company IAG. Our colleagues, flight and cabin crew are trained to identify vulnerable customers and handle suspected human trafficking violations.
British Airways has a zero-tolerance approach to Modern Slavery.
We publicly commit to supporting the United Nations Guiding Principles on Business and Human Rights and OECD Guidelines for Multinational Enterprises.
Environment Policy
British Airways has a robust Environment Management System to identify environmental risks and opportunities, set objectives, deliver compliance and monitor performance. We are committed to continually improving our EMS to enhance our environmental performance.
Our EMS is aligned to ISO14001:2015 and accredited to Stage 1 of the IATA Environmental Assessment (IEnvA) programme.
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BA Better World
Taking significant and urgent action to address aviation’s impacts is critical to make our industry much more sustainable in the long term. That’s why we’re committed to our BA Better World sustainability programme – and to innovating to drive continual improvement in our environmental, social and governance business performance.
Planet
The aviation industry contributes to global carbon emissions and draws on the earth’s resources for its products and services. We’re holding ourselves accountable and innovating to drive improvement in our environmental performance – from reducing our carbon footprint through to enabling circularity to reduce resource use and waste.
People
We care about our people and value their contributions to our business. Creating a diverse and inclusive workplace contributes to a sense of wellbeing and belonging, enabling our world-class colleagues to thrive.