Please visit our Help centre for more support if you have a question about your booking or flight.
Disability and mobility assistance
Find out more about our services for anyone with additional requirements, which have been designed to make you feel safe and confident as you travel. Discover what assistance is available and how to request the help you need.
What assistance is available?
Find out what types of assistance we can provide.
How to request assistance
How to arrange the help you need and plan for your upcoming trip.
Travelling with an assistance dog
Find out what the assistance dog requirements are and how to book.
Help using ba.com
How to change your settings to make the site more accessible.
SignLive Video Relay Service
How to contact us if you use British Sign Language.
Visual guide
Use our visual guide to help you prepare for your journey.
Accessible holidays
We can help arrange accessibility requirements for your hotel, car hire, transfers or experience. We seek to accommodate both visible and non-visible disabilities, as well as mobility needs and neurodiversity.
Before you book, please submit our Accessible Holiday request form or contact our dedicated accessibility team.
Canada’s Accessible Transportation Planning and Reporting Regulations
Find out how we’re working to identify and remove barriers for customers travelling who require additional assistance in line with Canada’s new accessibility regulations.
This information is available in English and French.