British Airways Holidays Amendments or Cancellations
We understand that there will be times when you need to amend or cancel your holiday. Get in touch as soon as possible, as cancellation and amendment penalties can increase the closer you get to your departure.
If you need to change your booking, please contact us. We cannot process amendments online at this time.
If you need to cancel your booking, go to Manage My Booking, where you’ll also find the cancellation terms and conditions you agreed to at the time of booking.
For more information about your legal rights and our obligations, see our Terms and Conditions and General Conditions of Carriage.
Amendments by you
These terms apply to bookings where you only see one package price.
Flight amendments: Please contact us by telephone for details on amendment fees for the flight element of your package as this will vary depending on the type of ticket booked.
If your booking includes a non-changeable/non-refundable hotel, no amendments are allowed.
In addition to the amendment fees below, if you amend your holiday to one that’s more expensive, you will need to pay the difference. If you amend your holiday to one that’s cheaper, we’ll refund the difference. Please note that we cannot accept Avios as a form of payment for any fees, or increase in price, that you need to pay.
- More than 14 days before travel: £100 / €115 / $130 single fee (see table below for other currencies)
- Less than 14 days before travel: £500 / €575 / $650 single fee (see table below for other currencies)
Amendment fees in other currencies are listed below. You must pay the amendment fee listed in the same currency that you used when making your original booking. All amounts listed are a single fee.
| More than 14 days before travel | Less than 14 days before travel |
|---|---|
| 500 AED | 2500 AED |
| 180 AUD | 900 AUD |
| CA$170 | CA$850 |
| 120 CHF | 600 CHF |
| CZK 3000 | CZK 15000 |
| 800 DKK | 4000 DKK |
| 2000 EGP | 10000 EGP |
| 1000 HKD | 5000 HKD |
| HUF 38500 | HUF 192500 |
| 9500 INR | 47500 INR |
| 1200 NOK | 6000 NOK |
| NZD$200 |
NZD$1000 |
| PLN 500 | PLN 2500 |
| RUB 8700 | RUB 43500 |
| 1200 SEK | 6000 SEK |
| SGD 200 | SGD 1000 |
| 2200 ZAR | 11000 ZAR |
The terms below cover:
- Hotel, car and transfer bookings
- Hotels, cars and transfers added to a package
- Hotels, cars and transfers added to a flight where you see a separate price for each element
If your booking includes a non-changeable/non-refundable hotel no amendments are allowed.
Amendment options. Please note that we cannot accept Avios as a form of payment for any fees, or increase in price, that you need to pay.
- More than 14 days before travel: £100 / $130 / €115 single fee, or currency equivalent
- Less than 14 days before travel: £500 / $650 / €575 single fee, or currency equivalent
No changes allowed.
Cancellations by you
These terms apply to bookings where you only see one package price.
If you cancel:
- More than 28 days before travel (short-haul bookings or 35 days before travel for selected European ski resorts) or more than 7 weeks before travel (long-haul bookings): Loss of deposit.
- More than 72 hours before travel and up to 28 days before travel (short-haul bookings or 35 days before travel for selected European ski resorts) or more than 72 hours and up to 7 weeks before travel (long-haul bookings): Loss of 60% of the total package price.
- Less than 72 hours before travel: No refund due.
- Packages that include a non-changeable/non-refundable hotel: No refund due.
Please note different terms apply for short-haul and long-haul bookings, please see Manage my Booking for your balance due date.
Where it states loss of deposit, this applies even if you did not pay by deposit initially. Deposit amounts vary by the value of your holiday - see ba.com/deposits.
If at the time of booking you selected a flight fare with additional flexibility, the terms above may not apply. If so, please contact us by telephone to find out what your terms are.
If you are due a partial refund, any non-Avios payment will be refunded first, followed by a refund of Avios (if any).
The terms below cover:
- Hotel, car and transfer bookings
- Hotels, cars and transfers added to a package
- Hotels, cars and transfers added to a flight where you see a separate price for each element
If you cancel:
- More than 72 hours before travel: Loss of 20%
- Less than 72 hours before travel: No refund due
- Non-changeable/non-refundable hotels: No refund due
Cancellation charges apply to the hotel, car or transfer value. If you are due a partial refund, any non-Avios payment will be refunded first, followed by a refund of Avios (if any).
If you cancel an experience it is non-refundable.
Frequently asked questions
No, amendments cannot be made online at this time. Contact us to change your booking.
Yes, you can cancel your booking in Manage My Booking, where you’ll also find the cancellation terms and conditions you agreed to at the time of booking.
We’ll be in touch as soon as we can if an element of your booking has been affected in this way.
You can view your booking, the outstanding balance and the due date via Manage My Booking on ba.com. To access Manage My Booking, you will need your 6-digit booking reference and your last name. You can also use Manage My Booking to pay your balance securely. You can pay in instalments or in one transaction. In the unlikely event that you experience difficulties paying via Manage My Booking, please contact us by telephone.
If you choose to secure your holiday package with a deposit, the balance due date will be confirmed at the time of booking. The full balance will be required 4 weeks before departure for short-haul bookings and 7 weeks before departure for all other holiday bookings. Selected European ski destinations require the full balance 5 weeks before departure. Please see Manage My Booking for the exact date applicable to your booking.
In most cases, the deposit amount is not refundable if you decide to cancel your booking. However, some exceptions apply if you have chosen a fully flexible air fare as part of your package. In the unlikely event that you experience difficulties paying via Manage My Booking, please contact us.
A fee applies for a name change. Please call our Customer Support team.
Please call our Customer Support team when you’re able to, and they will do all they can to help. If you’re already away on holiday, our 24-hour helpline team are ready to assist. You can find their contact details on the text message received on your travel date.
This would have been highlighted during the booking process on the room selection page and will be stated on your voucher if applicable. You can view/print your voucher in Manage My Booking (see the ‘Print all vouchers' link in the 'Your booking summary' section). If you would like to know the value of your non-changeable/non-refundable hotel to understand the voucher credit you would receive, please contact us.
If you need to speak to us directly, please call our contact centre.
More frequently asked questions
Yes, however we will need to cancel your existing car and rebook it which will result in it being repriced at today’s rates. Any increases in price will be passed on to you in addition to the applicable amendment fee, whilst decreases will be refunded to you less any applicable cancellation or amendment fees as advised at time of booking.
If the price changes significantly, we could keep your existing booking and ask the supplier to add a request for the additional item (although special requests are always subject to availability). If the item is then available for you on collection, you would pay the additional charges locally.
Yes, however we will need to cancel your existing car and rebook it which will result in it being re-priced at today’s rates. Any increases in price will be passed on to you in addition to the applicable amendment fee, whilst decreases will be refunded to you less any applicable cancellation or amendment fees as advised at time of booking.