Hotel Details - British Airways

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Accommodation - Hard Rock Hotel Riviera Maya Hacienda

- Pool view - Cancun

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Overview

Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya Hacienda is nothing short of the ultimate crowd pleaser. There are two distinct areas to this hotel; the Hacienda section is geared up for family-friendly fun, with its 23-slide Rockaway Bay Water Park and signature hangouts. Kids and teens can escape to an adult-free zone designed just for them, leaving you to explore the adult-only, Heaven section.

Located in the popular resort of Puerto Aventuras, on the Riviera Maya, home to a stunning private beach lining the natural sea cove. The serene waters are ideal for snorkelling, kayaking and swimming. It’s just over 45 miles from Cancun International Airport, with a transfer time of approximately one hour.

Choose a room or suite to match both your mood and your taste, from Deluxe Gold to Rock Royalty – offering a Rock Royalty dedicated telephone concierge, aromatherapy and pillow menus and a complimentary 25-minute couple massage at the Rock Spa®. Additional Rock Royalty level amenities include a complimentary beach bag, priority booking for Bali beds, bathrobes, a sleep mask and slippers and an espresso coffee machine. All rooms feature 300-threadcount Egyptian cotton bedding, free Wi-Fi, rain showers, hydro spa tubs and Rock Spa® bath amenities.

You can also select The Sound of Your Stay® in Rock Royalty accommodation – the Picks® Programme gives you access to a selection of 20 Fender® electric guitars, the Wax® Programme provides Crosley turntables, available upon request and availability, and the Tracks® programme provides a curated playlist.

Accommodation details

Address:

Carretera Cancun - Tulum Km. 72
Cancun
Mexico
77710

Check-in Details:

Normal Check-in: 15:00
Normal Check-out: 12:00

Location:

51.8 mi / 83.5 km from city centre

General facilities

Playground
Laundry/Valet service
Business center
Baby sitting
Non-smoking rooms (generic)
Children's nursery
Complimentary in-room coffee or tea
Coffee shop
Concierge desk
Exercise gym
On-Site parking
Hair dryer
Nightclub
Internet services
Beauty shop/salon
Solarium
Ironing board
Hairdresser/barber
Currency exchange
11 Restaurant
4 Pool
Aerobics instruction
Whirlpool
Jacuzzi
Outdoor pool
9 Lounges/bars
Pool Bar
Golf
Dry cleaning
Water sports
Safe deposit box
Elevators
Live entertainment

Other facilities

Hacienda has been designed with families in mind. There are four swimming pools and Rockaway Bay, a 23-slide waterpark with slides of all sizes, including six high speed slides for teenagers and adults. Kids will revel in a little independence when they hang out at the Hard Rock Roxity Kids Club™. It hosts crafts, dances and musical activities, with a different theme each day. When kids need to bounce off the walls, there’s an indoor soft play and a trampoline park. Located next door, Vibe City is home to a bowling alley, laser tag and the HyperX lounge which is the ultimate escape for tech fans aged ten and over, offering nine gaming PCs, three Xboxes, two Nintendo Switches and a VR station (charges apply).

Adults can also enjoy exclusive access to areas of the Heaven section of the hotel. There's a full menu of spa treatments available at Rock Spa®, featuring 50 treatment rooms, hydrotherapy facilities, sauna and steam rooms. POSH® beauty salon will take you to the next level of glamour, while workouts at the Body Rock® Fitness Centre or daily classes at the Yoga Temple will keep you in shape. If golf is more your game, you can hit the links at the 18-hole Robert von Hagge signature golf course. Spend some time with friends and family at the bowling alley (charges apply), or for a spot of retail therapy the Rock Shop® can kit you out in legendary Hard Rock merchandise.

Dining information

The Market features an international buffet for breakfast, lunch and dinner. Pizzeto serves brick-oven pizzas and salads, soups and pasta a la carte. Zen offers the very best of traditional Asian cuisine, from sushi to the Teppanyaki experience. Ciao is open for breakfast, lunch and dinner and in the evening, the restaurant features the finest Italian specialties and expertly prepared pasta dishes. Dive will refuel you with snacks and drinks by the pool from 10:00 to 17:00. For a laid-back breakfast and lunch, La Isla plates up American fare including juicy burgers, basket fries and American desserts. Toro serves an international buffet at lunch and transforms into a steak house for dinner, while Cafetto offers a continental breakfast, snacks, coffee and tea. Or you can order from the pool menu at Float. Adults can head over to the Heaven section of the resort to access three more restaurants for dinner. WAI provides Thai-inspired dinners, with handmade noodles prepared beside the wok show station. Next door, UMO specialises in Mexican Yucatan cuisine, whilst Le Petit Cochon resembles a countryside French bistro. Jigger + Shaker is a cocktail bar not to miss, with hand-crafted concoctions using local spices and homemade syrups. Enjoy live entertainment and fine spirits at Heaven Bar & Lounge, or dance the night away at the Heaven nightclub, offering live music and DJ sets.

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