Overview

Other facilities

When you’re not in the parks, let loose in the zero-entry pool. The area is the focal point of the hotel with a hot tub, cabanas for hire, food and drinks service, and organised poolside activities including movies (weather permitting). You’ll also find a gym with strength and cardio equipment and a games room with arcade machines (fees apply). In the lobby, there’s a Universal shop, selling official merch, apparel, souvenirs and travel essentials.

On-site parking is available at a charge.

Dining information

Universal Helios Grand Hotel, a Loews Hotel offers a wide variety of dining options - whether on-the-go or sit-down, on the roof or in your room. Flora Taverna is the main restaurant serving breakfast, lunch and dinner with great views over the park. Enjoy an open kitchen with live cooking, and several themed stations including pizzas, gyros and Mediterranean comfort food. The Flora Taverna bar, situated in the lobby, is decorated with plentiful plant life and serves custom cocktails, cold beers and delicious wines – a great spot to repose. When you’re in a hurry to hit the parks, Aurora Market offers grab-and-go options such as paninis, wraps, gelato and coffee. By the pool, Lotus Lagoon specialises in refreshing beverages. Try a frozen cocktail or an ice-cold beer – or grab something from the grill when hunger strikes. Don’t miss a visit to the hotel’s stunning rooftop Bar Helios at Universal Helios Grand Hotel. This incredible venue hosts a lively bar, an intimate dining zone, and a relaxed al fresco area – complete with stunning views over the park. Here you can enjoy casual fare including burgers, salads, seafood and tapas. (Must be 21+ with valid photo ID to purchase and consume alcoholic beverages).

Additional information

* Early Park Admission – Universal Orlando hotel guests must present a hotel key card and valid theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (from May 2025). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

*Merchandise Delivery - Only merchandise purchased from select Universal Orlando owned and operated theme park stores are eligible for Hotel Delivery. Hotel Delivery concludes daily at 5pm and the service cannot be used the day of guest check out. Additional restrictions apply and are subject to change without notice.