Help and contacts

Telephone numbers and addresses

You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.

Important

Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3

How do I find my booking reference?

Contact information

Telephone
1-800-AIRWAYS
1-800-247-9297
Daily, 7am - 1am Eastern Standard Time (EST)

Telephone
1-800-AIRWAYS
1-800-247-9297
Daily, 7am - 1am (EST)

Telephone
1-877-4282228
Daily, 7am - 3pm (EST)

Please contact your preferred travel agent for bookings of 10 or more people travelling together.

Telephone
1-877-4282228
Daily, 7am - 11pm (EST)

Book hotels, cars and holidays

Refund request of an electronic ticket

If you need further details about refunds, please click here.

Refund requests may be subject to a servicing fee.

Telephone
1-800-247-9297 (pre-travel / reservations)
Daily: 07:00-01:00 EST

For post-travel queries, such as complaints and claims, please complete the online form.

Fax
+1 212 251 6711 (for sending copies of documents or receipts)
Please do not send multiple faxes for the same enquiry, as this can slow down response times.

Address
British Airways Customer Relations
11 West 42nd Street
24th Floor
New York, NY 10036

Telephone
1-800-828-8144
Daily: 07:30-23:00 EST

Report and track delayed baggage online

Fax
+1-212-251-6711 (for sending copies of documents or receipts)

Address
British Airways
Baggage Claims
11 West 42nd Street
24th Floor
New York, NY 10036

Please quote your ten digit file reference (e.g. LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage

Telephone
1-800-247-9297 (option 3)
Daily: 07:00-01:00 (EST)

Support for the D/deaf or hard of hearing
Telephone
1-866-393-0961
24 hours, 7 days a week (EST)

British Airways Holidays
Before booking a trip with British Airways Holidays, please submit our Accessible Holiday request form or call the above number.

Telephone
1-800-403-0882
Daily, 7am - 11pm (EST)

Accessibility and site help

Find your local office