Home Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction Refunds Group bookings Change fees & refundable balance Online check-in restrictions Flexible change and reissue Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Ticketing instructions Agency discount tickets Covid policies (book with confidence) Disability and mobility assistance Medical clearance & travelling with casts Service dogs Seating Travel with children Children travelling alone New Distribution Capability IAG booking portal Refund request BWC request Customer relations request Round the world request Agency discount request Corporate fare issues Leisure fare issues Gold card upgrade Upgrades using Avios for trade bookings Corporate travel deals Exceptions for Avios collection model Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares Baggage Seat maps Airport information Lounges One itinerary - flights, coaches & trains BA Better World

Multiple disruptions affecting travel

Updated 30 min ago.

Read more

British Airways Travel Partner Connect

Your one-stop destination for all essential travel information, exclusively for our travel partners. Stay updated with the latest news and resources from British Airways.

Latest news

Welcome to the British Airways Club

As our customers’ needs and reasons for travelling have evolved, we are changing the way we support and recognise loyalty.

Globally aligned T&Cs for group bookings

Our new globally aligned T&Cs will go live on 31 March 2025 worldwide*. This will allow us to roll out our new Groups Travel Hub in the coming months.

Sabre now distributing British Airways NDC content

Through this partnership agreement, British Airways NDC content will be available in 98 Sabre markets.

Requests and queries

Corporate fares

For Corporate Fare filing issues (including published fares).

 Raise an issue

Customer relations

Customer Relations requests on behalf of your customers.

 Raise a request

Book with confidence

Our Trade Helpdesk team will validate the ticket eligibility.

 Raise a request

Leisure fares

For Leisure Fares Distribution issues (including published fares).

 Raise an issue

Ticketing authority

Request access to our EDIFACT and NDC content to book and issue tickets on our behalf

 Raise a request

Refund requests

Requests for refunds when you're unable to do this in your GDS.

 Raise a request

We value your feedback

Overall, how satisfied are you with the webpage?

Please select an option.

Please enter some value

Send
AA SalesLink iberiagencias.com jalagency.com finnair.com easy oneworld.com Terms and Conditions Disclosure EU Regulations Conditions of Carriage Privacy Policy