On-board Wi-Fi
Stay connected with the world, work and your social network from the comfort of your seat with .air, our Wi-Fi service.
We're progressively rolling out Wi-Fi across both our long and short haul fleets, and the majority of our aircraft are now connected.
Packages available
Messaging package
This allows you to stay connected with friends, family and colleagues using instant messaging applications and with text-based emails that don’t include attachments. There’s no charge for Executive Club Members, and if you’re not already a Member, it’s free to join the Executive Club.
Prices:
Free for Executive Club members
£1.99 - £2.99 non-members on short-haul flights
£2.99 - £4.99 non-members on long-haul flights
Stream package
This allows you to use instant messaging applications, browse the web and social media, send and download larger emails, as well as stream music, video content and films throughout your flight.
Prices:
Free for customers travelling in First
£4.99 - £11.99 (short-haul flights)
£4.99 - £21.99 (long-haul flights)
| Connectivity type | Package |
|---|---|
| Instant messaging | Messaging and Browse & stream |
| Send and receive emails (without attachments) | Messaging and Browse & stream |
| Send and receive emails (with attachments) | Browse & stream package only |
| Browse the web and social media | Browse & stream package only |
| Stream music, video content and films | Browse & stream package only |
How to connect
- If you're travelling on a Wi-Fi enabled aircraft, your crew will advise you when it's possible to get connected on board.
- Go to Wi-Fi settings on your device and join the 'BAWi-Fi' network.
- Once cruising above 10,000ft, enable Flight Mode on your device. Please select the one you'd like to use for the duration, as you will be unable to switch the connection between devices.
- Open your web browser and the .air homepage will load automatically. If it doesn't, please type shop.ba.com into your web browser.
- If you’d like our Messaging package, click on the ‘free messaging’ banner and sign in or sign up to the Executive Club. Once you’re verified, you can begin messaging for free.
- If you'd like to browse or stream or you’re not an Executive Club Member, select and purchase the Wi-Fi package that’s right for you.
FAQs
The service will be activated at a height of around 10,000 feet (about 10 minutes after take-off and before landing).
Do I need to have an account to access the internet?
No. You can purchase Wi-Fi as a guest (without an account), but you will be required to enter your payment information each time you purchase a package.
If you decide to register for a .air account or sign into your existing account, you will be able to use saved cards to process payment and access the Wi-Fi quicker each time you fly.
Why do I need to create a .air account?
There is no longer a need to create a .air account to purchase Wi-Fi.
There are benefits to creating an account with .air. It ensures all receipts are sent to the correct email address and allows you to store payment cards to your account, which will allow for faster transactions on board.
I can’t remember my password – how do I recover my account?
On our Sign in page, please click the Forgot Password link and follow the steps to reset your password and access your account.
How do I get back to the .air homepage if I’ve navigated away from it?
Once you’ve purchased Wi-Fi, it helps to open a new tab in your browser to access other sites. If not, please enter shop.ba.com into your browser URL and you’ll be taken back to the homepage.
Will I be sent a receipt for my onboard purchases?
Yes. Receipts for purchases made through .air will be sent up to 24 hours after your flight has landed. This will be sent to the email address provided when you set up your account. If you did not receive a receipt, please check your junk email or request one at ba.com/helpme.
Who can help me with billing enquiries?
Please visit ba.com/helpme for any billing enquiries, refunds or receipt requests.
When will I hear back from the customer care team regarding my query or issue?
The customer care team is available 24/7. We aim to resolve your query as quickly as possible, however please allow up to 72 hours to receive a reply from one of our team members.
What is Free Messaging?
Free messaging for all Executive Club members across all tiers. This service is available on all connected aircraft across all routes.
Do I need to pay for Wi-Fi to use this service?
No, the service is free for all Executive Club members. If you are not currently a member, you can sign up for free here.
What devices can this be used on?
Free Messaging is available on any device that can connect to Wi-Fi.
Can I use the service on more than one device?
No, you can only use Free Messaging on one device.
What messaging tools can I use?
- Any text-based application e.g. WhatsApp, iMessage, Facebook Messenger etc.
- Images and videos are not included
Who can access the service?
Executive Club members from all tiers. Non-members can sign up to use this service immediately on board for free. You can sign up for free here.
If you are travelling in First, please use the Free Browse and Stream package first and then use the Free Messaging pass on your secondary device.
How can I access this service?
Please connect to the onboard Wi-Fi by typing shop.ba.com into your browser. There will be a banner advertising free messaging. Click on the banner and sign in to the Executive Club. Once you are verified you can begin to message for free.
How can I sign up?
All non-members can sign up to become an Executive Club member. This can be done on board or on the ground.
Sign up on the ground:
- Visit the Executive Club sign-up page HERE
- Sign up for free
- Connect to onboard Wi-Fi
- Visit shop.ba.com
- Click on the Free Messaging banner
- Enter credentials and begin to use
Sign up on board:
- Connect to onboard Wi-Fi
- Visit shop.ba.com
- Click on the Free messaging banner
- Click on the register now link in Wi-Fi packages page
- Redirected to sign up page – create an account
- Take a note of your sign up credentials to make sure you can sign in at the next stage
- Return to shop.ba.com and sign in to use the service
What are the limitations of this service?
Data is limited to text only, images and videos are not included in this service.
What happens if I forget my password?
Please check if the password is saved on your device
- IOS – Go to settings > Passwords
- Android – Go to browser > Settings > Passwords
You can also reset your password. You can do this for free on the ground when you have access to Wi-Fi. Onboard you will need to purchase the browse and stream package to access the internet to then reset your password.
What is the refund policy?
Refunds are not available for Free Messaging as this is a free service. Please visit Complaints and claims | Help and contacts | British Airways if you would like to submit a complaint