Telephone numbers and addresses
You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.
Important
Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
Contact information
Telephone
1-800-AIRWAYS
1-800-247-9297
Daily, 7am - 1am Eastern Standard Time (EST)
Telephone
1-800-AIRWAYS
1-800-247-9297
Daily, 7am - 1am (EST)
Telephone
1-877-4282228
Daily, 7am - 3pm (EST)
Please contact your preferred travel agent for bookings of 10 or more people travelling together.
Telephone
1-877-4282228
Daily, 7am - 11pm (EST)
Refund request of an electronic ticket
If you need further details about refunds, please click here.
Refund requests may be subject to a servicing fee.
Telephone
1-800-247-9297 (pre-travel / reservations)
Daily: 07:00-01:00 EST
For post-travel queries, such as complaints and claims, please complete the online form.
Fax
+1 212 251 6711 (for sending copies of documents or receipts)
Please do not send multiple faxes for the same enquiry, as this can slow down response times.
Address
British Airways Customer Relations
11 West 42nd Street
24th Floor
New York, NY 10036
Telephone
1-800-828-8144
Daily: 07:30-23:00 EST
Fax
+1-212-251-6711 (for sending copies of documents or receipts)
Address
British Airways
Baggage Claims
11 West 42nd Street
24th Floor
New York, NY 10036
Please quote your ten digit file reference (e.g. LHRBA12345)
Telephone
1-800-247-9297 (option 3)
Daily: 07:00-01:00 (EST)
Support for the D/deaf or hard of hearing
Telephone
1-866-393-0961
24 hours, 7 days a week (EST)
British Airways Holidays
Before booking a trip with British Airways Holidays, please submit our Accessible Holiday request form or call the above number.
Telephone
1-800-403-0882
Daily, 7am - 11pm (EST)