Telephone numbers and addresses
You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.
Important
Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
Contact information
If you are ready to make a booking, you’ll find our cheapest prices available online.
You can research prices, make your booking and pay online – simply start your search and book your selected flight or holiday.
To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. Book your Avios flight.
Telephone
0344 493 0787 (option 2, calls charged at local rate)
Daily: 08:00-23:59
Check if you're able to change your booking online. If not, please call us.
Telephone
0344 493 0787 (option 1, calls charged at local rate)
Daily: 06:00-20:00
Telephone
0344 493 0787 (option 1 followed by option 2, calls charged at local rate)
Daily: 08:00-20:00
Find out more about special meals.
Telephone
0344 493 0787 (option 3, calls charged at local rate)
Daily: 06:00-20:00
Seating
Find out more about seating.
Telephone
0344 493 0787 (option 3, calls charged at local rate)
Daily: 06:00-20:00
Baggage information
Find out more about baggage information, including your allowance and permitted items.
Add a bag
You can easily add a bag before you arrive at the airport in Manage My Booking.
Further baggage help
The most convenient way to contact us is on Live Chat in the bottom right of your screen
Find out more about group travel.
Telephone
0344 493 0765 (calls charged at local rate)
Monday - Friday: 08:30-17:00
Visit Manage My Booking to view your options online.
Telephone
0344 493 0787 (calls charged at local rate)
Daily: 06:00-20:00
Telephone
0344 493 0787 (option 1, followed by option 2, calls charged at local rate)
Daily: 08:00-20:00
Find out more about API.
Telephone
0344 493 0787 (option 3, calls charged at local rate)
Daily: 06:00-20:00
Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
If you have a post-travel complaint for a British Airways Holidays hotel, car, transfer or experience booking, please email customer.relations@holidays.ba.com
For post-travel complaints for hotel, car hire and experiences paid for with Avios, please email customerrelations@avios.com
(Your booking reference will start with BA, followed by a mixture of eight letters and digits, or it will start with 32, followed by six digits.)
Find out how to report and track delayed baggage online.
Telephone
0344 493 0785 (option 3, calls charged at local rate)
Daily: 24/7
Telephone
0800 408 1100
Monday - Saturday: 08:00-18:00
Minicom
Please note: this number is only for customers who are D/deaf or hard of hearing who require use of a minicom system. Customers with normal hearing will be required to call another line.
0345 700 7706
Monday - Saturday: 06:00-20:00
BSL Video Relay Service with SignLive
Monday - Saturday: 0900-1700
Download the SignLive app or visit
Email
You can also email our Accessibility Team. Choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. Please include your flight details or booking reference if you have an existing booking.
British Airways Holidays
Before booking a trip with British Airways Holidays, please submit our Accessible Holiday request form or call the above number.
If you need to change or cancel an existing booking because a family member has passed away or been diagnosed with a terminal illness, then please contact us on our dedicated line and we will do what we can to help at this difficult time.
Telephone
0203 684 9677 (calls charged at local rate)
Monday - Friday: 09:00-17:00