Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction

Refunds Group bookings Change fees & refundable balance Online check-in restrictions

Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Ticketing instructions Agency discount tickets Covid policies (book with confidence)

Disability and mobility assistance Medical clearance & travelling with casts Assistance dog Seating Travel with children Children travelling alone

New Distribution Capability IAG booking portal

Refund request BWC request Customer relations request Round the world request Agency discount request

Corporate fare issues Leisure fare issues

Gold card upgrade Upgrades using Avios for trade bookings Corporate travel deals Exceptions for Avios collection model

Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares

Baggage Seat maps

Airport information Lounges

One itinerary - flights, coaches & trains BA Better World

Multiple disruptions affecting travel

Updated on 23 May.

Disclosure to customers

When making bookings for customers, you must disclose specific details about their travel arrangements.

Details you must disclose

the carrier operating the flight(s). It is a legal requirement that you disclose if a customer is flying on our oneworld alliances or codeshare or franchise carriers
Arrival and departure terminals the flights will operate from
if the journey includes any stops or changes in aircraft
if travel is on another carrier, any significant product / procedural differences eg seat size, baggage allowances, check-in times etc.

Details you should also disclose

Fare conditions within the booking
General Conditions of Carriage
Travel documents that may be required (eg passports, visa, ESTA requirements etc)
Notification of Rights under EC Regulations

Alliance partners

Franchise partners

Our franchise partners are independent airlines that use our branding and flight codes and also match our standards of customer service and quality.

Codeshare partners

Our codeshares use their own aircraft, crew, livery and carry BA code as well as the their own carrier code. This is shown alongside the flight number when making a booking.