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Please use this form to send us proof of identity and other documents in support of claims and issues.
showTo change my name
Send us a copy of one of the following documents showing your name as you wish it to appear on your British Airways Club account:
To avoid problems when travelling or collecting Avios and Tier Points, the name on your British Airways Club account should match the name on your passport.
showTo change my gender
Send us a copy of one of the following documents showing your acquired gender and new name:
To avoid problems when travelling or collecting Avios and Tier Points, the name on your British Airways Club account should match the name on your passport.
showTo correct my date of birth
Send us a copy of one of the following documents showing your correct date of birth:
showIn support of a claim for Avios or Tier Points
If you have started a claim for missing Avios or Tier Points, you should have been advised by a British Airways contact centre agent what documentation to send. If you’re not sure, please contact your local British Airways service centre.
If you have been given a claim reference number, please include this in the comments field.
showAny other reason
You may have been advised by a British Airways contact centre agent to send documentation for a reason not listed here. If so, please ensure you include your reference number and a description of your situation in the comments field.
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